Do you let “perfect be the enemy of the good?” Today’s customer is looking for speed and frictionless transactions – often ahead of money or perfection. Time is the one thing they can’t make more…
Browsing CategoryLeadership and Work
Customer Service – How You Make Them Feel *IS* the Product
Technology companies often focus on their products and leave service levels far behind. They rely on shiny objects and whiz-bang features to sell products. Companies that lead with technology often forget that the result…
Critical Public Policy Issues Impacting Higher Education from 2019-2024
As identified in our Delphi Study (Anderson, 2019) and many of the articles researched, there is tension between the need for adequate funding to transform the current educational model and the rapidly increasing and…
Stop Ignoring These 7 Inspiring Truths
People know who they have the potential to be. The challenge is seeing that process through. Self-development is an art. It takes time. It requires patience. It asks you to step outside your comfort zone. It…
How to be 1% Better Every Day
“Compounding is the greatest mathematical discovery of all time.” — Albert Einstein. Becoming a better version of yourself often feels like a roller coaster ride. It’s hard. And it’s usually so uneven. You can fail….
How To Become Ridiculously Self-Aware In 20 Minutes
Four years ago, my sister got me something that would dramatically alter the direction of my life. It was probably the most meaningful gift I’ve ever received. It would help me find my true calling,…
What’s the Point of Self-Improvement Anyway?
There’s a paradox with self-improvement, and it is this: the ultimate goal of all self-improvement is to reach the point where you no longer feel the need to improve yourself. Think about it: The…
Self Love is the basis for self-improvement
There’s a difficulty I hear people talk about a lot in the self-improvement world that goes something like this: “Should I keep trying to change, or should I just learn to love myself?” The people…
How to Supercharge Your Learning and Self Improvement
One of my favorite pieces of ancient wisdom comes from the Stoic philosopher Epictetus: We have two ears and one mouth so that we can listen twice as much as we speak. Sure, that may not…
Leadership Thoughts
I read a few books this week (what else is new, right?) and came across a couple of quotes that I wanted to share — enjoy!: “Jim Collins’ notion of Level 5 managers comes into…