Do you let “perfect be the enemy of the good?” Today’s customer is looking for speed and frictionless transactions – often ahead of money or perfection. Time is the one thing they can’t make more of. “Move fast and break things.” is the new normal. We create environments where analysis paralysis is the norm and… Continue reading Leadership – Leaders Move Faster
Category: Leadership and Work
Customer Service – How You Make Them Feel *IS* the Product
Technology companies often focus on their products and leave service levels far behind. They rely on shiny objects and whiz-bang features to sell products. Companies that lead with technology often forget that the result of customer interaction isn’t the technology – it’s how the customer feels using it. At fusionZONE, we strive to be… Continue reading Customer Service – How You Make Them Feel *IS* the Product
Critical Public Policy Issues Impacting Higher Education from 2019-2024
As identified in our Delphi Study (Anderson, 2019) and many of the articles researched, there is tension between the need for adequate funding to transform the current educational model and the rapidly increasing and unsustainable cost of higher education. Covering this gap and funding a higher education ecosystem increasingly reliant on technology is the… Continue reading Critical Public Policy Issues Impacting Higher Education from 2019-2024
Stop Ignoring These 7 Inspiring Truths
People know who they have the potential to be. The challenge is seeing that process through. Self-development is an art. It takes time. It requires patience. It asks you to step outside your comfort zone. It is challenging — and that’s the point. However, the process is the biggest challenge when it comes to self-development. People struggle with… Continue reading Stop Ignoring These 7 Inspiring Truths
How to be 1% Better Every Day
“Compounding is the greatest mathematical discovery of all time.” — Albert Einstein. Becoming a better version of yourself often feels like a roller coaster ride. It’s hard. And it’s usually so uneven. You can fail. But life is a journey, not a marathon, so you always have another opportunity to restart and improve. Many people… Continue reading How to be 1% Better Every Day
How To Become Ridiculously Self-Aware In 20 Minutes
Four years ago, my sister got me something that would dramatically alter the direction of my life. It was probably the most meaningful gift I’ve ever received. It would help me find my true calling, become a writer at the Huffington Post, and go on a 5-month road trip across America by myself. Do you… Continue reading How To Become Ridiculously Self-Aware In 20 Minutes
What’s the Point of Self-Improvement Anyway?
There’s a paradox with self-improvement, and it is this: the ultimate goal of all self-improvement is to reach the point where you no longer feel the need to improve yourself. Think about it: The whole goal of improving your productivity is to reach the point where you never have to think about how to be more… Continue reading What’s the Point of Self-Improvement Anyway?
Self Love is the basis for self-improvement
There’s a difficulty I hear people talk about a lot in the self-improvement world that goes something like this: “Should I keep trying to change, or should I just learn to love myself?” The people posing this question almost invariably feel terrible about themselves; further, they assume that’s par for the course. It isn’t. This… Continue reading Self Love is the basis for self-improvement
How to Supercharge Your Learning and Self Improvement
One of my favorite pieces of ancient wisdom comes from the Stoic philosopher Epictetus: We have two ears and one mouth so that we can listen twice as much as we speak. Sure, that may not be the real reason we have two ears and one mouth, but it reveals a sound pattern we see repeated in… Continue reading How to Supercharge Your Learning and Self Improvement
Leadership Thoughts
I read a few books this week (what else is new, right?) and came across a couple of quotes that I wanted to share — enjoy!: “Jim Collins’ notion of Level 5 managers comes into play here. Level 5 leaders, he argued, are the ones who are best suited to take an organization from good… Continue reading Leadership Thoughts