Technology companies often focus on their products and leave service levels far behind. They rely on shiny objects and whiz-bang features to sell products. Companies that lead with technology often forget that the result of customer interaction isn’t the technology – it’s how the customer feels using it. At fusionZONE, we strive to be… Continue reading Customer Service – How You Make Them Feel *IS* the Product
Month: December 2019
CCPA Is Coming To Your Business January 1, 2020
I spent the last few days (and much of this week) reviewing CCPA and emerging trends in data privacy. I expect this will become a Federal issue given interstate commerce implications – and it needs to be. A patchwork quilt of 50+ regulations won’t fly. http://ow.ly/90M750xwjQ8