I’ve spent years in professional services and higher education- for most of my career. Getting Naked summarizes everything that is wrong with traditional approaches to selling “expertise.” I’ve heard Patrick speak in person several times, and each time walk away with something new and transformative. This book is another masterpiece in a long line of… Continue reading Getting Naked by Patrick Lencioni – Book Review
Category: Leadership
The True Believer by Eric Hoffer – Book Review
The True Believer: Thoughts on the Nature of Mass Movements It is amazing that the author was a stevedore on the San Francisco Waterfront. The book covers the key elements and approaches to mass movements and fanatical followings. The insights into the leadership characteristics, personalities, and twentieth-century movements of Fascism, Communism, Nazism, Indian independence, FDR,… Continue reading The True Believer by Eric Hoffer – Book Review
Managing Volunteers – Herding Cats In One Easy Lesson!
Volunteering can be a gratifying experience for individuals and the communities they serve. You can make the most of their contributions by managing your volunteers well! What is a volunteer, and what are their responsibilities? A volunteer is a person who willingly gives their time and energy to help others or support a cause. In… Continue reading Managing Volunteers – Herding Cats In One Easy Lesson!
Are You Open To New Ideas?
Keeping an Open Mind: How to Embrace New Ideas You might find it tough to keep an open mind. After all, there’s comfort in being set in your ways. However, opening your mind to the possibilities of new opportunities, knowledge, adventure, and even relationships could bring greater fulfillment and happiness to your life. Be curious… Continue reading Are You Open To New Ideas?
Can You Define “Success”??
What is Success? A friend and I were talking this week about success. How is it defined? How is it measured? Why do we never seem to feel successful? What does success mean to you personally and professionally? Success means many different things to me, both personally and professionally. On a personal level, I believe… Continue reading Can You Define “Success”??
7 Strategies For Maintaining Your Passion
Running a business can be draining, and It’s essential to keep your passion alive to fuel your purpose. Use these strategies consistently to feed the flames: Keep in mind that success breeds more success. Celebrate your small victories. Build momentum. Share your achievements with others who appreciate your work and purpose. Please make… Continue reading 7 Strategies For Maintaining Your Passion
What The Heck Is An Initial Probationary Period?
When starting a new job or hiring a new employee, you may face the prospect of an initial probation period. What the heck is a probationary period? Let me tell you a little secret…most employers struggle to fill jobs with highly qualified employees, so more and more companies are instituting probation periods for newly hired… Continue reading What The Heck Is An Initial Probationary Period?
Leadership – Leaders Move Faster
Do you let “perfect be the enemy of the good?” Today’s customer is looking for speed and frictionless transactions – often ahead of money or perfection. Time is the one thing they can’t make more of. “Move fast and break things.” is the new normal. We create environments where analysis paralysis is the norm and… Continue reading Leadership – Leaders Move Faster
Customer Service – How You Make Them Feel *IS* the Product
Technology companies often focus on their products and leave service levels far behind. They rely on shiny objects and whiz-bang features to sell products. Companies that lead with technology often forget that the result of customer interaction isn’t the technology – it’s how the customer feels using it. At fusionZONE, we strive to be… Continue reading Customer Service – How You Make Them Feel *IS* the Product
Leadership Thoughts
I read a few books this week (what else is new, right?) and came across a couple of quotes that I wanted to share — enjoy!: “Jim Collins’ notion of Level 5 managers comes into play here. Level 5 leaders, he argued, are the ones who are best suited to take an organization from good… Continue reading Leadership Thoughts