I’ve spent years in professional services and higher education- for most of my career. Getting Naked summarizes everything that is wrong with traditional approaches to selling “expertise.” I’ve heard Patrick speak in person several times,…
Browsing CategoryLeadership
The True Believer by Eric Hoffer – Book Review
The True Believer: Thoughts on the Nature of Mass Movements It is amazing that the author was a stevedore on the San Francisco Waterfront. The book covers the key elements and approaches to mass movements…
Managing Volunteers – Herding Cats In One Easy Lesson!
Volunteering can be a gratifying experience for individuals and the communities they serve. You can make the most of their contributions by managing your volunteers well! What is a volunteer, and what are their responsibilities?…
Are You Open To New Ideas?
Keeping an Open Mind: How to Embrace New Ideas You might find it tough to keep an open mind. After all, there’s comfort in being set in your ways. However, opening your mind to the…
Can You Define “Success”??
What is Success? A friend and I were talking this week about success. How is it defined? How is it measured? Why do we never seem to feel successful? What does success mean to you…
7 Strategies For Maintaining Your Passion
Running a business can be draining, and It’s essential to keep your passion alive to fuel your purpose. Use these strategies consistently to feed the flames: Keep in mind that success breeds more…
What The Heck Is An Initial Probationary Period?
When starting a new job or hiring a new employee, you may face the prospect of an initial probation period. What the heck is a probationary period? Let me tell you a little secret…most employers…
Leadership – Leaders Move Faster
Do you let “perfect be the enemy of the good?” Today’s customer is looking for speed and frictionless transactions – often ahead of money or perfection. Time is the one thing they can’t make more…
Customer Service – How You Make Them Feel *IS* the Product
Technology companies often focus on their products and leave service levels far behind. They rely on shiny objects and whiz-bang features to sell products. Companies that lead with technology often forget that the result…
Leadership Thoughts
I read a few books this week (what else is new, right?) and came across a couple of quotes that I wanted to share — enjoy!: “Jim Collins’ notion of Level 5 managers comes into…